This policy applies to orders from United Kingdom. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.
1. SHIPPING COSTS
Free shipping
2. TRANSIT, HANDLING AND ORDER CUT OFF TIME
Generally, shipments are in transit for 4 – 8 days (Monday to Friday).
Order cut off time will be 05:00 PM. Greenwich Mean Time.
Order handling time is 2-4 business day (Monday to Friday).
3. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@valomex.com or Call Us at +447570 499650
4. TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
by simply clicking (Track your order) page from store
5. Parcels Damaged In Transit
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
Customer Support:-24/7-
Phone: +447570 499650
Email:contact@valomex.com
Address: 131 Hamilton Terrace, London NW8 9QR, United Kingdon.
